Privacy policy

Last Updated: 2/11/25

Glacier Tub ("Company," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website and purchasing our products, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide better services to our customers. This includes:

1.1 Information You Provide Directly

  • Personal Information: When you make a purchase or create an account, we may collect your name, email address, phone number, shipping/billing address, and payment details.
  • Customer Support: If you contact us for assistance, we collect the information you provide to resolve your inquiry.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device Information: Such as your IP address, browser type, operating system, and device identifiers.
  • Usage Data: Including pages visited, time spent on our site, and interactions with our content.
  • Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze website performance.

1.3 Information from Third Parties

We may receive information from:

  • Payment processors to verify transactions.
  • Shipping providers to fulfill orders and provide tracking updates.
  • Advertising partners to improve marketing efforts.

2. How We Use Your Information

We use the information we collect to:
✅ Process and fulfill orders, payments, and shipping.
✅ Provide customer support and respond to inquiries.
✅ Improve our website, products, and user experience.
✅ Send transactional emails (order confirmations, shipping updates, etc.).
✅ Personalize marketing communications based on your preferences.
✅ Detect, prevent, and address fraud and security issues.

We do not sell or rent your personal information.

3. How We Share Your Information

We may share your information in the following situations:

3.1 Service Providers & Partners

We work with third-party service providers to help operate our business, including:

  • Payment Processors (e.g., Stripe, PayPal)
  • Shipping & Logistics Providers
  • Email & Marketing Platforms

These providers are contractually obligated to protect your information and only use it for specified purposes.

3.2 Legal Compliance & Security

We may disclose your information if required to:

  • Comply with legal obligations, government requests, or court orders.
  • Protect our rights, customers, or website security.
  • Investigate fraud or unauthorized transactions.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Your Privacy Rights & Choices

4.1 Opt-Out of Marketing Emails

You can unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link in our emails.

4.2 Cookie Preferences

You can manage cookies through your browser settings or use opt-out tools provided by Google Analytics and other third-party platforms.

4.3 Access, Update, or Delete Your Information

You have the right to:

  • Request access to the personal data we hold about you.
  • Update or correct inaccurate information.
  • Request deletion of your data (subject to legal or operational requirements).

To exercise these rights, contact us at info@glaciertub.com.

5. Data Security

We implement industry-standard security measures to protect your information, including:
🔒 Encryption of sensitive payment details.
🔒 Secure access controls to limit unauthorized access.
🔒 Regular monitoring for potential threats.

However, no method of data transmission or storage is 100% secure, so we cannot guarantee absolute security.

6. Children's Privacy

Our website and products are intended for adults 18 years of age and up, or, those that have the legal capacity to enter into a binding agreement. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us, and we will remove it promptly.

7. Third-Party Links & Services

Our website may contain links to third-party websites or services (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing your information.

8. Changes to This Privacy Policy

We may update this policy from time to time. If we make material changes, we will notify you via email or post an update on our website with the "Last Updated" date at the top of this page.

9. Contact Us

For any questions or concerns, please contact us at:
📧 Email: info@glaciertub.com
📞 Phone: 951-223-1353