Refund policy

Return Policy

Due to the nature of our products, we do not accept returns on used cold plunges. However, we do accept unused and unopened products within 30 days of purchase. Return shipping fees apply.

Warranty Coverage

• Standard Warranty: 1-Year Manufacturer's Warranty on all Glacier Tub products.
• Extended Warranty: Available for purchase at checkout (3-Year Warranty for $299).
• Warranty covers defects in materials and workmanship but does not cover damage caused by improper use, neglect, or unauthorized modifications.

Filing a Warranty Claim

To submit a warranty claim, email info@glaciertub.com with proof of purchase, photos of the issue, and a description of the problem.